Three Different User Roles
Lite
View-only role with access to a limited number of Dashboards and free content,
Cannot create nor Dashboards/Lists,
Cannot download nor export data,
Unlimited Lite Users are allowed for every account.
To add a Lite user, invite a Standard user in the People section of your MyQS home page
Pro
Paid Seat; access level dependent on your subscription agreement,
Can create/edit Dashboards and Custom Peer Lists,
May be allowed to download/export depending on subscription.
To grant a user full access to a product/ dataset, please add them in each Product from the Subscriptions section.
Admin
Paid Seat,
All Pro permissions (see above),
Additionally full user management capabilities (i.e. invite Users, remove Users, change roles of Users),
Can manage the Master Peer List.
In order for a user to have Admin rights, they need to be an Admin in the People section, and to be granted access to each datasets in the Subscriptions section.
Change a User’s Role (upgrade/downgrade) and Remove Users
After you add a user, you can add/ remove Admin rights or delete the user from the user list in People and from each product in Subscriptions
At account level:
At product/ dataset level
Note: Upgrading to Pro/Admin requires an available paid seat in your subscription.
Important Notes
The number of Admin/Pro Seats are based on your subscription agreement. If no remaining Admin/Pro Seats are available, you can either:
Downgrade or remove an existing Admin/Pro User to make a Seat available
To add more Admin/Pro Seats, get in touch with your QS Analytics Account Sales Manager to get next steps on buying more.
Role changes are immediate; Users may need to refresh or log out/in to see updates.
Invitation emails can go to spam — ask invited Users to check spam/junk folders.
Ensure there is always at least one Admin on the account.
Troubleshooting
"I can’t see the People and Subscriptions sections" - this is likely because you are not an Admin. Ask an existing Admin to change your role.
"I have received my activation email"
Confirm the email address is correct
First check spam or junk folder
Ask your Admin to resend the invite from Manage Users if needed.
Contact your Customer Success Manager if issue persists.