At HolonIQ, we're passionate about listening to our client community to make sure we're driving the greatest possible value and we strongly encourage you to share any feedback that helps in that aim.
There are many ways to share ideas and suggest improvements:
In flight - live chat: one of the easiest ways to share feedback is via the blue chat circle located on the bottom right of your screen. Scroll down to the bottom, click 'suggest something' and you can upvote or downvote feedback that's already been submitted or add something new altogether by clicking 'make a suggestion.'
You can also connect with someone from our Customer Experience team directly in chat by clicking 'send us a message.' Feedback shared during chat conversations is shared with our product team.
Feedback calls: we strongly encourage you to schedule feedback calls directly with your Customer Success Manager whenever you like. These are great ways to talk through different ideas and workflow optimizations and really help our team better understand how you approach HolonIQ data and what you ultimately do with it.
Contact me directly: As HolonIQ's Vice President of Customer Experience, I work closely with your Customer Success Manager to make sure we're supporting you the most effective way. The best part of my job is getting to talk to our amazing customers many times a day. Don't hesitate to reach out to me directly if you ever want to connect.
Thanks for your perspective and feedback!