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Getting Help

Exploring the different ways you can access or ask for help on the Platform?

Updated over a week ago

To ask our AI chatbot a question, share feedback, or access Help Knowledge Center content - you can use the QS Help Button on the bottom right of your screen

Different Ways to Use the Help Button

  1. Select Messages to start a conversation with our AI chatbot. Available 24/7, the chatbot is a fast and easy way to answer common product questions, navigate Platform features, troubleshoot issues, and/or access relevant help articles — anytime you need it.

    • Ask product questions (e.g., “How do I Search?” or “How do I build a custom peer list?”)

    • Ask methodology questions (e.g., “What is the weighting of Citations per Faculty in World University Rankings?")

  2. On Home: You can also submit feedback and get updates on our product roadmap so make sure you utilize this powerful tool.

  3. On Help: You can access the full Help Knowledge Center with help articles and videos to dive a little deeper into uses cases, best practices, and commonly asked questions.


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