The HolonIQ Customer Experience team provides customers with answers to product related questions (features and functionalities), and provides troubleshooting guidance and tips related to issues incurred with the HolonIQ platform.
Support the Customer Experience team provides:
Platform onboarding sessions.
Continuous training sessions, check-ins, and product feedback sessions.
On-platform feature/functionality assistance via live chat.
Help articles and product release notes.
Standard support services are available Monday – Friday, 9:00 am-5:00 pm local time (New York/London/Sydney). The team usually replies within a couple of minutes but give them 12-24 hours to respond through the week as we have fabulous customers across all timezones around the world.
You can reach HolonIQ's team through live chat (bottom right corner here and on the platform) or through email via [email protected]
The Customer Experience team does not undertake analysis or manipulates data on the HolonIQ platform to answer customer research/analysis questions.