The fastest and most effective way to get help is through the QS Help Button, located in the bottom-right corner of every page. This gives you access to our QS AI chatbot, the Help Knowledge Center, and feedback tools — all in one place.
The Platform includes continuous access to an AI-based support assistant that provides direct access to help articles and guidance, with additional assistance from our customer success team available during our standard service hours
1. Use the QS AI Chatbot (24/7)
Select Messages after clicking the Help Button to open a conversation with our AI chatbot.
It is available at any time and is the quickest way to:
Answer common product questions
Navigate and understand platform features
Troubleshoot issues
Access relevant help articles, videos, and guides
Examples of questions you can ask:
Product guidance
“How do I search?”
“How can I build a custom peer list?”
“Where do I find the dashboard tools?”
Methodology questions
“What is the weighting of Citations per Faculty in the World University Rankings?”
“How are employer reputation scores calculated?”
The chatbot will either answer directly or provide links to the most relevant resources.
2. Submit Feedback & View Product Updates
From the Help Button on the Home screen, you can:
Submit feedback directly to the product team
Report issues
Suggest improvements
View updates on our product roadmap
Submitting feedback here ensures your request is trackable, and you’ll be notified once it has been reviewed or resolved.
3. Access the Full Help Knowledge Center
Responses from our AI Help chatbot will include direct links to our Knowledge Center—including:
Step-by-step articles
Short video walkthroughs
Best practices for using key features
Methodology explainers
Common troubleshooting guides
This is ideal if you want to dive deeper into use cases or learn how to make the most of your subscription.
4. Still Need Help?
If you don’t find what you’re looking for in any of the above options, you can always contact us directly at:
Our team will get back to you as quickly as possible.
5. For More Personalised Support
If you require more tailored guidance, we recommend booking time using your coaching hours.
During these sessions, one of our experts can:
Answer in-depth methodology questions
Walk you through advanced use cases
Provide strategic or analytical guidance
Help you set up workflows, dashboards, or peer lists