The HolonIQ Customer Experience team provides platform users with answers to product related questions (features and functionality), troubleshooting guidance and tips/best practices for using the HolonIQ platform.
To ask a question, share feedback or make a suggestion you can contact us through any of the following channels:
Use the In Platform Help: Click the blue help circle on the bottom right of your screen to connect directly with our AI-powered chatbot. Available 24/7, the chatbot is a fast and easy way to answer common product questions, navigate platform features, troubleshoot issues, and/or access relevant help articles — anytime you need it.
Through the chat icon, you can also submit feedback and get updates on our product roadmap so make sure you utilize this powerful tool.
Contact us via Email: Please send your queries to [email protected]. A Customer Support team member will respond with resolution or next steps within 24 hours of receipt. Standard support services are available Monday – Friday, 9:00 am-5:00 pm local time (Eastern Standard Time).
Contact your Account Manager: Depending on your subscription type, you may have access to a dedicated Account Manager whom you can reach out to directly. Your account manager should have already reached for personalized platform onboarding sessions; however, your account manager would be available for continuous training deep dives, check-ins and product feedback calls.