The HolonIQ Customer Experience team provides customers with answers to product related questions (features and functionality), and troubleshooting guidance and tips related to the HolonIQ platform.

To ask a question, share feedback or make a suggestion you can contact us through any of the following channels:

Live Chat: When logged into the HolonIQ Platform, click the blue chat circle in the bottom right of your screen to begin chatting with a HolonIQ customer success team, ask a Help question or make a suggestion.

Send us an Email: You can connect directly with your Account Manager through their email, or at [email protected]

Support Provided by the Customer Experience team:

  • Platform onboarding sessions.

  • Continuous training sessions, check-ins, and product feedback sessions.

  • On-platform feature/functionality assistance via live chat.

  • Help articles and product release notes.

Support Hours

Standard support services are available Monday – Friday, 9:00 am-5:00 pm local time (New York/London/Sydney). The Customer Experience team covers the globe and will usually reply within a couple of minutes.

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