This guide will walk you through the process of:
Inviting new team members
Making changes to current user logins
Adding more licenses
Inviting New Users
To add new users to your account:
Go to the Platform Users > Account page.
Click Invite User to send an invitation to a new team member.
Enter their email address and confirm the invite.
By default, all invited users will be added as LITE users.
LITE users have a free license and limited access to the platform (e.g., public data and features available to free users).
✅ There is no limit to the number of LITE users an admin can add to an account.
If the invited user does not receive the password reset/welcome email in your Inbox, please check the spam folder. If the activation is never received, please reach out to your account manager.
Upgrading to PRO
If a user requires access to the full capabilities of your HolonIQ subscription, including premium features and datasets:
Go to the Manage Users section within the Account page.
Find the user you’d like to upgrade.
Change their role from LITE to PRO.
🔒 PRO users use a paid license from your organization’s subscription. Please be sure to check in with your account admin on the number of available seats in your account.
Reassigning PRO Licenses
If all your PRO licenses are currently allocated, you can either purchase additional PRO licences or free up an existing one by downgrading a PRO user to LITE. Once downgraded, the PRO licence becomes available to assign to another user
Adding New PRO Licenses
If more PRO seats are required, you will have the option to "Buy More Seats" and your account manager will be in contact. Feel free to reach out directly to your account manager or [email protected] for assistance and next steps.