Support on HolonIQ's Platform for Subscription Customers
The HolonIQ Customer Experience team provides platform users with answers to product related questions (features and functionality), troubleshooting guidance and tips/best practices for using the HolonIQ platform.
To ask a question, share feedback or make a suggestion you can contact us through any of the following channels:
In flight - live chat: Have a question about where to find something or how to optimize a certain feature while in platform? Click the blue chat circle on the bottom right of your screen to connect directly with someone from our Customer Experience team. We monitor this chat across multiple timezones and are very responsive so don't hesitate to reach out.
Through the chat icon, you can also search for Help Articles, submit feedback and get updates on our product roadmap so make sure you utilize this powerful tool.
Send us an email: You can also always reach out to your dedicated Account Manager directly to arrange a personalized walk through or check-in. If you have any trouble accessing their email, you can always contact firstname.lastname@example.org and we'll make sure your message goes to the right person.
The Customer Experience team is here to make sure you get the most out of HolonIQ and do so by offering:
Personalized platform onboarding sessions
Continuous training deep dives, masterclasses, check-ins and product feedback calls
In-flight feature/functionality assistance via live chat
Help articles and product release notes
Periodic email updates featuring valuable insights and resources
Standard support services are available Monday – Friday, 9:00 am-5:00 pm local time (New York/London/Sydney). The Customer Experience team stretches across the globe and will usually reply within a couple of minutes.